Last updated: 28 September 2026.
Introduction
This Platform Services Agreement governs access to and use of Trialight's signed-in platform, application programming interface, data, documentation, and any paid services (the "Service"). The Service is operated by Trialight Ltd ("Trialight", "we", "us").
This agreement is between Trialight and the person who accepts it. "You" means that person and, only where the person accepts for a business or other legal entity, that entity. Individuals may use the Service in their own name.
By signing in, accepting through the Service, or placing an order that refers to this agreement, you agree to it. If you do not agree, do not use the Service.
Our Terms and Conditions apply before sign-in. The Data Processing Agreement and Data Sources and Licensing form part of the Service terms. The Privacy Policy is a notice.
1. Agreement and eligibility
You accept by clicking or ticking the acceptance control, or placing an order that refers to this agreement. Each user must be at least 16. The person accepting this agreement must be at least 18. You confirm that:
- if you accept for another person or entity, you have authority to bind them; and
- information you give us is accurate.
2. The service and your account
We give you a limited, non-exclusive, non-transferable right to use the Service while your account is active and you follow this agreement.
Features and limits depend on your plan. We may change the Service, with reasonable notice before materially reducing paid core functionality unless law or security requires otherwise.
Each account is for one named user. You must protect credentials, prevent sharing or excess use, keep administrator details current, and report suspected unauthorised access to security@trialight.com.
If your workspace has multiple users, you are responsible for their use of the Service. We may rely on an instruction that reasonably appears to come from your administrator.
3. Your content and our data
You keep your rights in material you submit ("Customer Content"). You grant us a non-exclusive, worldwide licence to process Customer Content to provide, secure, support, and improve the Service as this agreement and the Data Processing Agreement allow.
You confirm that you have the rights needed to submit Customer Content and that it is lawful.
Material fetched from a third-party source at your request is “Retrieved Content”.
We do not sell Customer Content or reveal one customer's research to another.
4. Acceptable use
You and your users may not:
Copy, resell, or compete
- resell, sublicense, publish, or give a third party access to the Service or its content;
- build a competing product, dataset, index, or published benchmark;
- copy a substantial part of our compiled database, or repeatedly copy smaller parts to reconstruct it; or
- remove, alter, or hide source, licence, copyright, database-right, or disclaimer notices, including the notice and link on exports, or pass on an export without them.
Extract or train
- scrape, crawl, mine, or bulk-download;
- train or develop a model, generate embeddings from Retrieved Content, or build a training or redistribution dataset;
- store full source documents or enough results to reconstruct a source dataset; or
- reverse-engineer the Service, except where the law permits it.
You may use output with internal artificial-intelligence tools without training a model or redistributing data.
Evade, interfere, or cause harm
- bypass named-user accounts, usage caps, rate limits, access controls, or security;
- test vulnerabilities without written permission or introduce harmful code;
- break the law, sanctions, export controls, or another person's rights;
- harass, defame, threaten, impersonate, identify private information, or re-identify anyone; or
- use retrieval, or instruct Trialight Agent, to investigate a named person's private life or a source you know forbids the intended access.
These limits do not restrict public facts, open-licence rights, derived findings, or non-excludable legal rights.
We may suspend access to stop a breach, protect people or the Service, comply with law, or collect overdue fees. We will explain when reasonably possible.
5. Credits and payment
Some features use credits. The Service and our pricing page show which features use credits, what each costs, and the monthly credits every workspace receives, and we may change them. Credits are prepaid and non-refundable except where law requires. We may charge your payment method for what you buy. We may suspend paid features when your balance is empty or a payment fails.
6. Data rights and intellectual property
The Service combines public facts, licensed material, third-party content, and our analyses. Data Sources and Licensing controls their use.
We and our licensors own the Service, software, methods, analyses, scores, and the selection and arrangement of our database. We claim no ownership of individual public facts or Retrieved Content.
We grant no rights in Retrieved Content; check its source's terms before use. We may remove it where a source, rights holder, law, or provider requires.
7. Artificial intelligence, accuracy, and advice
Automated systems extract facts and produce output. A person may not have written or checked it, and it can be wrong.
You must check important information against the cited source. You remain responsible for decisions made using the Service.
The Service is information and decision-support. It is not:
- medical or clinical advice;
- investment research, investment advice, or a solicitation; or
- legal, tax, accounting, regulatory, or other professional advice.
We do not guarantee any predicted outcome.
8. Confidentiality
Each party will protect the other's non-public information, use it for this agreement, and disclose it only to people who need it and owe a similar duty. This excludes independently developed, lawfully received, or public information.
A party may disclose information where law or a regulator requires it, giving prior notice where lawful.
9. Term and termination
This agreement runs until you close your account or we end it. Either party may terminate for a material breach not fixed within 30 days of written notice. We may end or change an affected service immediately where law, security, a regulator, rights holder, or required provider makes that necessary.
When it ends, access stops, unpaid fees remain due, you may request an available export, and we return or delete Customer Personal Data under the Data Processing Agreement.
Sections 6, 8, 10, and 11 survive termination.
10. Warranties and liability
The Service and its content are provided "as is" and "as available". We do not guarantee uninterrupted access or that content is accurate, complete, fit for a particular purpose, or non-infringing.
Nothing excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or anything the law does not allow us to exclude.
Subject to that:
- neither party is liable for indirect or consequential loss, or loss of profit, revenue, business, goodwill, anticipated savings, or data;
- our total liability in any 12-month period is limited to the greater of £100 and the fees you paid for the Service in the previous 12 months; and
- that cap does not limit fees you owe, your breach of Sections 4 or 6, your indemnity below, or either party's breach of confidentiality.
You indemnify us against a third-party claim caused by your Customer Content, unlawful use, or breach of Sections 4 or 6.
11. Changes and general terms
We give reasonable advance notice before materially changing customer rights or duties. A change may take effect sooner for the reasons in Section 9. You may close your account before the change applies.
The law of England and Wales governs the agreement and its courts have exclusive jurisdiction, subject to mandatory local rights.
You may not assign the agreement without our consent. We may assign it with our business or to an affiliate on notice.
This is the entire agreement about the Service. If one term is unenforceable, the rest continues.
12. Concerns
Anyone may report inaccurate or rights-infringing content to support@trialight.com, or a personal-data concern to privacy@trialight.com. We will review it and correct, remove, or explain the content without undue delay.
Company and contact
Trialight Ltd is registered in England and Wales under company number 17081917. Its registered office is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
Email hello@trialight.com about this agreement, support@trialight.com for support and corrections, and security@trialight.com for security reports.